Privacy Policy

SIMEO PROPERTIES is a real estate services company based in Benin City, Edo State, Nigeria. We are committed to protecting the personal information of everyone who visits our website or contacts us, and to being transparent about how that information is used.

This policy applies to information collected through this website, our contact and property inquiry forms, our WhatsApp and telephone lines, our email address, and any other online interaction with us. It does not apply to information handled by third-party websites or platforms that we do not control, even where we link to them.

We collect information in two general ways: information you provide to us directly, and technical information collected automatically when you use our website.

We use personal information for legitimate business purposes, including to:

• Respond to your inquiries and questions
• Provide information about properties you are interested in
• Arrange property inspections and viewings
• Communicate with prospective buyers, sellers, tenants, landlords, and investors
• Provide services you have requested
• Manage our relationship with clients and prospective clients
• Improve the performance and usability of our website
• Maintain the security of our website and systems
• Prevent fraud or misuse of our services
• Maintain reasonable business records
• Comply with applicable legal obligations

Where applicable law requires it, we rely on one or more of the following legal grounds to process personal information: your consent, the steps necessary to respond to your inquiry or provide a requested service, our legitimate business interests (such as operating and improving our website and services), and compliance with legal obligations that apply to us. We do not claim a specific legal basis applies to a particular activity unless it genuinely does.

Where we rely on your consent to process personal information — for example, for optional marketing communications or non-essential cookies — we will ask for that consent clearly and in plain language, not hidden within lengthy legal text. Where consent is the basis for processing and the law allows it, you may withdraw your consent at any time by contacting us using the details in the "Privacy Requests" section below.

Information submitted through our property inquiry, contact, or "List Your Property" forms is used to respond to your inquiry, recommend properties that may be of interest, arrange communication and viewings, and provide the property information you requested. We do not use information submitted through these forms for unrelated purposes without an appropriate legal basis, such as your consent.

If you contact us voluntarily through WhatsApp (+234 901 215 4034) or by telephone (+234 903 433 8269), you provide your contact details and any information shared in that conversation so that we can communicate with you and assist with your inquiry. We do not treat messages sent through these channels as stored indefinitely, but reasonable records may be kept for the purposes described in this policy.

WhatsApp is operated by a third party, and your use of WhatsApp is also subject to WhatsApp's own privacy policy and terms, which we encourage you to review.

We may use the email address you provide (or send to simeoproperties@gmail.com) to respond to your inquiries and provide the information you have requested. If we ever introduce email marketing or property alert newsletters, we will only send these where we have an appropriate legal basis, such as your consent, and every such email will include a clear way to unsubscribe.

Our website uses a limited number of cookies, primarily for essential functionality and to remember display preferences such as light/dark theme. Full details of the cookies we use, their purpose, and how you can manage them are set out in our Cookie Policy.

At present, this website does not use third-party analytics, advertising, or tracking tools such as Google Analytics, Meta Pixel, or similar services. If we implement any such tools in the future, we will update this Privacy Policy and our Cookie Policy to accurately reflect the technologies in use before they are activated.

SIMEO PROPERTIES does not sell personal information. We may share personal information, only where reasonably necessary, with:

• Technology and website hosting providers who help us operate this website
• Communication providers (such as email or messaging service providers)
• Professional advisers, where necessary
• Service providers who assist us in delivering our real estate services
• Property-related service partners, where appropriate and relevant to your inquiry
• Government authorities or law-enforcement agencies, where legally required to do so

Some of the third-party providers we use to operate this website (such as hosting or communication infrastructure) may process or store information outside Nigeria. Where this occurs, we take reasonable steps to work with providers who apply appropriate safeguards as required by applicable law. We do not claim that all personal information is stored exclusively within Nigeria.

We apply reasonable technical, organizational, and administrative measures designed to protect personal information, including:

• Secure connections (HTTPS) for website traffic
• Access controls restricting who can view submitted information
• Authentication for administrative access to our systems
• Restricted administrative access on a need-to-know basis
• Reasonable security monitoring
• Data minimization — collecting only what is reasonably needed
• Appropriate contractual and technical controls with our service providers

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including for maintaining business records, complying with legal obligations, resolving disputes, maintaining security, and preventing fraud. We do not apply arbitrary retention periods beyond what is reasonably necessary for these purposes.

Depending on applicable law, you may have rights in relation to your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where applicable
• Object to certain processing of your information, where legally applicable
• Withdraw consent, where processing is based on consent
• Raise a privacy concern or complaint with us
• Exercise any other rights available to you under applicable law

If you would like to exercise any privacy right described above, or have a question about how we handle your personal information, please contact us at simeoproperties@gmail.com. We will respond to legitimate requests within a reasonable timeframe, subject to any lawful exceptions that may apply.

Our website may contain links to third-party websites, including social media platforms and mapping services. We are not responsible for the privacy practices of these external websites, which are governed by their own privacy policies.

This website is not intentionally designed to collect personal information from children for inappropriate purposes, and our services are directed at adults seeking real estate services.

SIMEO PROPERTIES may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. We encourage you to review this page periodically.